PRIOR TO CONTRACT SIGNING
• Introductory Brochure
• Directory Coverage by town/city/county
• Research headings in area markets
• Cost analysis/proposal based on client’s
   annual budget
• Competitive Cost & Comparison studies
• Tear Pages (electronic printout of actual page)
• Internet Consultation (Partner with Major ISP's)

AFTER CONTRACT SIGNING
• Web-Based Client Access Program -- 24/7 access
• Decision meeting-market info, items, artwork, etc.
• Determine publisher bonuses & discounts where
   available
• Telephone company business office interaction
• Publisher/printer interaction
• Orders keyed to database
• Accuracy check for headings, addresses,
   phone numbers, item codes, etc.
• Orders transmitted to publishers
  (SAC--send acknowledgements)
• Confirmations received from publishers
  (RAC--received acknowledgements)
• Artwork compiled & checked for accuracy,
  publishers specs, text matter, adherence to YPA
  guidelines
• Compile Management Reports/many formats
• Produce a comprehensive Client Program Binder
  (ad proofs, confirmations, Mgt. Reports)
• Provide tear sheets as proof of publication
• Provide copy of publisher invoice
• Internet Placement (City, State, Regional, National)
• Automated Dealer Solicitation Programs and Reports

BILLING & INVOICING
• Annual billing per directory/minimizes invoices
• Split billing by directory and advertised item
• Invoices mailed on the 30th of each month
• Immediate Credit for items published incorrectly
• Negotiate claims with publishers
• Individual locations can be separated on invoice
• Separate statements and/or notices
• Copy of publisher invoice and publisher Tear Page